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Careers

Living Proof is a technology driven consumer products company based in Cambridge, Massachusetts. The company was founded by Polaris Venture Partners, professional stylists, and a team of scientists including Dr. Bob Langer, an institute professor at MIT and one of history’s most prolific inventors in medicine. Created in Cambridge , for the purpose of applying advanced technology to solve the toughest beauty challenges. Its team of scientists and beauty authorities share a common aspiration: to challenge the status quo and end the common beauty frustrations of people everywhere. By assembling world-class scientists from a range of disciplines and leading universities we are able to look at everyday concerns from a completely unique, fresh perspective.

The company has been receiving a tremendous amount of press and positive customer feedback to date. Our products are available at Livingproof.com, Sephora, Ulta, QVC, Nordstrom and in select salons. Living Proof products are also available in Europe at SpaceNK, and Mecca Cosmetics in Australia.

The company has also added Jennifer Aniston as a co-owner and spokesperson for Living Proof’s hair care business. With Jennifer’s iconic status and popularity, she has already begun making a tremendous impact in driving awareness for the company.

The Living Proof culture is one of integrity and excellence where technology and product performance, not marketing, is the driving force. It is further collaborative, curious, creative, passionate, risk-inclined and results-oriented.

In addition to an open, creative, and fun work environment, we offer all our employees comprehensive benefits package including incentive stock options. Eligibility to work in the U.S. is required.

For immediate consideration for any open position, please send a cover letter and resume to careers@livingproof.com.



positions available

Brand Manager

Living Proof is seeking a Brand Manager. This position is responsible for working with the team on new product development and product launch processes, packaging development and coordination with manufacturing, concept development, competitive analysis, timeline management, consumer testing, pricing strategy, promotional strategy, education, public relations and collateral support.

Responsibilities

  • New Product Development: Direct product development on the creation of new SKUs within our product portfolio, including overall market and competitive review, concept development, benchmark review and recommendation, claims analysis, recommended usage, sizing, pricing and packaging. Within the team, oversee timeline management to ensure that all key dates are met in the launch of the new product. Test and review each submission from product development and give iterative feedback. Work with the test salon as needed to evaluate trial of product on consumers. Participate in and run, as needed, the cross functional launch teams. Oversee all comp development of new products including development, photography, and providing materials to PR agencies and retail partners.
  • Marketing Plan: Oversee various marketing plan elements including: (1) Sampling: help determine sampling plans and execute packaging and artwork; (2) In Store Events: coordinate with Retail Marketing and Sales Teams to make sure they have necessary resources to hold in-store events such as posters, PR coverage, samples, and gift bags; (3) Merchandising: work with Retail Marketing to determine retailer merchandising layouts (4) Education: ensure education team has all relevant information for upcoming product launches to create education materials; (5) Digital: review all product related copy on website.
  • Artwork Management: Work with packaging engineers and creative designers to brief artwork development including all copy related to performance, claims, and usage. Work with Research and Development and Regulatory to ensure all copy is globally compliant. Work with translation house to translate into all required languages. Manage and review artwork submissions, proofs and approval process within Living Proof.
  • Consumer and Market Research: Manage all consumer related research on product line including: defining screener, preparing questionnaires, finalizing usage instructions, and managing all logistics such as labeling and shipping product. Analyze data and report findings to team. Other research includes tracking online consumer reviews and distilling relevant market data from resources like Mintel into presentations.
  • Presentations: Maintain marketing plan and other marketing and sales decks. Summarize marketing data and initiatives for Advisor and Board meetings.
  • Customer Service: Work with Customer Service to develop all FAQs and conduct trainings on new products.
  • Competitive Research: On an ongoing basis, analyze all relevant competitive information on Sephora, Ulta, Nordstrom, prestige retailers, Salons and Mass and provide recommendations for key competitive benchmarks, trends to watch and new product ideas.

Qualifications and Relevant Experience

  • Mandatory: 5 years CPG experience; hair care experience preferred
  • MBA preferred
  • Strong strategic thinker
  • Results oriented executor
  • Strong project management skills – possess the ability to handle multiple priorities and projects at once
  • A collaborator capable of establishing good personal relationships
  • An independent operator capable of managing projects with limited directions
  • Proven track record of launching creatively innovative products and consumer experiences
  • Creative thinker with track record of being able to translate insights and product features into strong consumer facing communication
  • Strong organizational skills and ability to track details while keeping focused on the big picture
  • Responsible and extremely resourceful in finding answers and solutions when information and data is not readily available
  • Ability to adapt quickly to changing priorities in a fast-paced environment
  • Excellent verbal and written communication skills and presentation experience
Assistant Manager Package Development

This is an entry level position in a growing, fast paced hair and skin care consumer products company. This role will assist with the development of packaging for new product launches, and with the responsibility of on-going maintenance of regular business packaging.

Responsibilities

  • Evaluate and approve blueprints and drawings for primary and secondary packaging.
  • Develop and Issue all Specifications for new and existing programs. Manage Specification Data Base.
  • Coordinate and manage two external package testing labs and carry out specified tests in internal lab, analyze and present results. Keep package testing log updated and issue reports.
  • Prepare internal package development timelines with key development milestones-monitor and report progress.
  • Develop preliminary packaging cost options for new product launches and promotional programs.
  • Review and set Quality criteria and ranges for packaging components and master standards. Issue all standards to external partners and maintain standards log.
  • Prepare timely and accurate Bills of Material and Assembly Instructions for Saleable and Promotions Programs.
  • Conduct research into and source new materials/components under supervision of Packaging VP.
  • Responsible for all components for Marketing PR, PRESS and CUT initiatives.
  • Manage all packaging Line Maintenance projects.
  • Implement approved Value Analysis packaging initiatives.
  • Support E-commerce packaging needs.
  • Create Package Development SOPs for key operations and training.
  • Organize and manage Packaging Innovation Archives.

Qualifications and Relevant Experience

  • BS in Package Engineering, Mechanical or Industrial Engineering
  • 1-2 years experience in package development or with a supplier of packaging. Will consider recent graduate if candidate had a meaningful internship in a consumer products company.
  • Excellent organizational and time management skills, ability to manage multiple projects simultaneously and work independently
  • Good creative and problem solving skills
  • Ability to work effectively in teams and to communicate up and down the organization
  • Excellent communication skills, both written and oral
  • Proficient in MS Office, Power Point, Excel. Some CAD experience a plus
  • Strong work ethic, demonstrated ability to work under pressure
  • Some travel to packaging suppliers and CMOs in North East and Mid-Atlantic region
Research Associate II (Analytical/QA)

This is an important new role for Living Proof Analytical/QA. The primary goal of the role will be to support quality approval of all products manufactured globally for Living Proof at all contract manufacturing organizations. Secondarily the role will also support analytical research for new product development.

Key areas of responsibility include:

Support Living Proof’s Quality Assurance Program to oversee all CMO Production. Role includes but is not limited to

  • Receive and log all incoming finished product samples and proprietary raw materials from various manufacturing facilities
  • Conduct chemical and physical analysis of incoming finished product samples and proprietary raw materials. Instrumentation includes HPLC, GPC, FTIR, FTNIR, NMR, and GC/MS. Physical analysis includes color, odor, appearance, pH, viscosity, and specific gravity
  • Manage all aspects of quality related issues in Production including partnering with Product Development to investigate out-of-specification results and prepare corrective action and preventative action (CAPA) documentation as appropriate with the CMO
  • Maintain and clean laboratory testing equipment and machinery
  • Troubleshoot and correct any inefficiencies of the laboratory testing equipment

Support cGMP for production and Research and Development programs

  • Assists in writing SOP’s, protocols, validation plans and compliance documents for cGMP program as appropriate
  • Performs internal audits and ensures observations are corrected
  • Sets-up and tracks material flow and material-labeling process to ensure compliance with cGMP program
  • Sets-up and organizes tracking program for equipment used in cGMP work
  • Plans and maintains a calibration schedule for all laboratory testing equipment as well as maintaining calibration logs
  • With Regulatory, ensure compliance to Federal, State, International and local regulations and customer requirements
  • Assures CMO’s manage Master standards for labeling, components and finished goods

Support Research and Development programs

  • Assists team in solving complex, non-routine analytical and product problems independently
  • Conduct extensive stability studies to provide key insights to the Product Development team
  • Develop new methods as needed to support new matrices and formulations created, prior to commercialization
  • Sets-up and organizes tracking program for equipment used in cGMP work

Professional Characteristics:

  • B.S. Degree in Chemistry or equivalent with a minimum of 2 years relevant industry experience.
  • At least 2 years of work experience in quality control and assurance - preferably in the field of personal care, cosmetics, health care household products
  • Proficient in the use of basic laboratory instruments/apparatus and perform applicable analysis and test methods. At a minimum demonstrates working knowledge of HPLC, GPC and IR
  • Strong analytical and problem solving skills required
  • Excellent interpersonal, verbal and written communication skills, organizational and follow-up skills
  • Demonstrates personal initiative, responsibility and flexibility
  • Ability to work under limited supervision and to handle multiple assignments within a limited period of time
  • Ability to evaluate and analyze testing results and report all anomalies to Supervisor for further review
  • Capacity to work among a team environment
  • Customer and team-focused, proactive, and seeks continuous improvement
  • Computer skills, must know how to use Microsoft Word, Excel, and PowerPoint. Knowledge of Chemstation, Empower, Omnic, or MestReNova a plus
  • Excellent technical and persuasive writing skills, as exhibited in reports, presentations, summaries and proposals
  • Communicates effectively within the Living Proof Research and Development team as well as across the Living Proof organization, eliciting cooperation, support and consensus for program initiatives and processes
  • Able to communicate quality requirements effectively external organizations
Contract Package Development Assistant

Living Proof, Inc has an immediate need for a full-time contract Package Development Assistant. The incumbent will manage the administrative aspects of our packaging team and is expected to work 40 hours per week, (Monday- Friday).

Responsibilities

  • Move packages back and forth between office and storage facility/cage
  • General organization and maintenance of storage facility
  • Oversee standards for storage of components/materials
  • Ship approved items to suppliers and third party fillers
  • Ship components/bulk to outside package testing labs
  • Manage and track outgoing items in order to fill line trials for new launches and identify all returned filled parts from line trials
  • Apply labels to PR and CUT samples from line trials
  • Develop new die lines/pricing for all PR and CUT labels for new launches
  • Manage package development master tracking of all International Labels: Aerosol labels, 7 panel bottom labels, Discovery Kit labels
  • Provide Marketing / PR with components for photography and comps from packaging standards
  • Collaborate with sales team to provide dimensions of all finished primary and secondary packaging for Sephora/Ulta
  • Write assembly instructions with photos for promotional programs
  • Send appropriate packaging to suppliers for: sizing promotional cartons and bags, sizing cash wrap displays etc.
  • Send appropriate packaging to corrugated vendor for sizing new master shippers
  • Organize packaging innovation archives
  • Organize incoming returned packages and test reports from outside labs for review
  • Send out all shipments for VP of Packaging; open and stage all incoming packaging for review
  • Manage Package Development filing system
  • Assist as needed on package development functional testing in the lab

Experience/Qualifications

  • Proactive administrator with 2+ years of experience contributing to office environments
  • Start-up or small company experience with multi-faceted roles desired
  • A “people person” capable of establishing good personal relationships
  • Ability to demonstrate strong leadership qualities in complicated situations
  • Good organizational skills with a great deal of attention to detail
  • Responsible and extremely resourceful in finding answers and solutions when information and data is not readily available
  • Ability to adapt quickly to changing priorities in a fast-paced environment
  • Excellent verbal and written communication skills
Customer Service Advocate

We are seeking a full-time customer service guru to support multiple aspects of our dynamic company. This hands-on position will provide the right candidate with a wide variety of experiences that make a successful business run – front desk/reception, customer service system management, retail sales support and more. The incumbent must be willing to embrace the culture of a start-up environment with a flexible and “roll up your sleeves” approach to work. This position is on-site in our Cambridge MA offices and is for 40+ hours/week.

Responsibilities:

Customer Service

  • Respond to all inbound customer service inquiries through our cloud-based customer service platform and actively manage the associated ticketing system (ZenDesk)
  • Document all product and/or customer issues that come through ZenDesk
  • Report all customer issues and leads during our monthly customer service cross-functional meeting
  • Provide back-up assistance to our sales associate within our retail space

Operations and General Administration

  • Serve as first point of contact at reception to visitors and guests, provide information to callers and direct all individuals to correct destination
  • Monitor the use of supplies within the office and kitchen; order, receive, stock and distribute these supplies
  • Clean and organize front desk and common areas, including kitchen and conference rooms
  • Manage incoming and outbound letters and packages (includes assistance at the loading dock) and assist with shipping requests
  • Facilitate purchasing process to include: input of requisitions for general lab and office supplies, placing orders directly with vendors and communicating with Research and Development team on back order status
  • Provide general facilities and vendor support as needed
  • Support and collaborate with colleagues across our organization at all levels
  • Actively contribute to the culture-building initiatives for our company
  • Assist Operations and Finance to identify potential cost savings and quality improvements
  • Proactively engage in special projects as assigned

Research and Development Support (Testing Salon)

  • Overall coordination for panellists who visit our test salon
  • Posting advertisements online in order to recruit/screen new panel participants
  • Enter participant info into database
  • Send appointment reminders and organize screenings for new participants
  • Manage consent forms and coordinating payment for services
  • Ensuring a full calendar schedule to optimize research productivity
  • Work with lead stylist in test salon to ensure program is being efficiently run and any changes that may be needed over time

Professional Qualifications

  • Proactive administrator with 2-4 years of experience contributing to office environments (strong emphasis on customer service activities). High school degree required.
  • Start-up or small company experience with multi-faceted roles desired
  • Possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out
  • Ability to demonstrate strong leadership qualities in complicated situations
  • Good organizational skills with a great deal of attention to detail
  • Responsible and extremely resourceful in finding answers and solutions when information and data is not readily available
  • Ability to adapt quickly to changing priorities in a fast-paced environment
  • Excellent verbal and written communication skills