Customer service

At Living Proof, we want to help our customers solve their everyday beauty concerns. We're here to help.


Hair: We have a hassle-free, 60-day return policy. If for any reason you are not satisfied with your order, please email us to make arrangements.

Skin: Please contact the skin care physician's office where you made your purchase for their return policy.


All orders on for hair products ship for free via UPS Ground from our warehouse in New Jersey to the 48 contiguous United States. Due to shipping restrictions, we are unable to ship to Hawaii or Alaska.